CROSS TRAINING- A HOTEL OPERATIONS WIN WIN-WIN

CROSS TRAINING- A HOTEL OPERATIONS WIN WIN-WIN

As a young person growing up under the roof of a hotel, cross training was a necessity on property. There was no ‘customer friendly’ way to get through a 3 to 11 shift without being able to nimbly transition to bell person, make-shift maintenance person or...
DIARY OF A HOUSEKEEPER

DIARY OF A HOUSEKEEPER

Dearest Guests, My name is ______. I am proudly your housekeeper and I love and respect the important work I do to make your stay a great one. Though I don’t often get the opportunity to interact with you as much as I’d like to, I know that when you walk into a room...
The Revenue Corner

The Revenue Corner

Failing to plan is planning to fail. Why is this adage so incredibly irritating? Because it is true. In general, truth tends to make people uncomfortable. When we are uncomfortable, we either ignore the source, or adapt to it. We fail to plan for numerous reasons;...
CONSTRUCTING A FEEDBACK CULTURE

CONSTRUCTING A FEEDBACK CULTURE

For decades’ companies have experimented with a myriad of employee assessment models. Some assessments fit better than others albeit most formal assessments are often prolonged and too corrective action oriented. Furthermore, formal assessments often take place after...