The Race for Revenue

Revenue Management has become a conceptual buzzword in the hospitality industry over the last decade. Hundreds of companies and brands will tout the latest technology with bells and whistles “guaranteed” to produce a return on investment.In actuality, revenue management comes down to historical data, patterns...

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Adaptability: The New Mantra For The Hospitality Industry?

I’m sitting here looking at my wall, it has a framed picture of my company’s core values. Oftentimes, the principles such as ‘Commitment’ & ‘Passion’ stand out. However, the words ‘ADAPTABLE/FLEXIBLE’ shine through today. I didn’t really think about the significance of those words...

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Our PPP & EIDL Life Jackets Buckled On Tight

God Bless America! Having worked internationally and benefited greatly from global learning experiences, I say, with confidence that there is no better place to do business than right here in the USA despite its fallibilities. As CFO at Esperanto Developments, I write this during the most challenging times our industry...

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Cross Training- A Hotel Operations Win Win-Win

As a young person growing up under the roof of a hotel, cross training was a necessity on property. There was no ‘customer friendly’ way to get through a 3 to 11 shift without being able to nimbly transition to bell person, make-shift maintenance person or housekeeper.Guests always appreciate...

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Diary of a Housekeeper

Dearest Guests,My name is ______. I am proudly your housekeeper and I love and respect the important work I do to make your stay a great one. Though I don’t often get the opportunity to interact with you as much as I’d like to, I know that when you walk into a room that I have clean, stamped, approved...

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