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As a young person growing up under the roof of a hotel, cross training was a necessity on property. There was no...

Dearest Guests, My name is ______. I am proudly your housekeeper and I love and respect the important work I do to...

Failing to plan is planning to fail. Why is this adage so incredibly irritating? Because it is true. In general, truth...

January is the time of year when companies are eager and perhaps overly zealous about setting goals. While intentions...

For decades’ companies have experimented with a myriad of employee assessment models. Some assessments fit better than...

The iconic Fairmont Hotel in Dallas, TX was John’s foray into the world of hospitality. With its grand presence, his...

Winter Storm Uri will go down in the Texas history books as the storm that rocked a state. As Texans, we learned a lot...

Ben Franklin proclaimed that “the way to wealth is as plain as the way to market. It depends chiefly on two words,...

Revenue Management has become a conceptual buzzword in the hospitality industry over the last decade. Hundreds of...