For decades’ companies have experimented with a myriad of employee assessment models. Some assessments fit better than others albeit most formal assessments are often prolonged and too corrective action oriented. Furthermore, formal assessments often take place after...

The iconic Fairmont Hotel in Dallas, TX was John’s foray into the world of hospitality. With its grand presence, his first encounters in the industry were second to none. Made possible through the work-study program at Jefferson Magnet school in Dallas, John clenched...

Winter Storm Uri will go down in the Texas history books as the storm that rocked a state. As Texans, we learned a lot about how an energy grid works (or doesn’t), ice is not our friend, and extended days of freezing temperatures are not compatible with our molecular...

Ben Franklin proclaimed that "the way to wealth is as plain as the way to market. It depends chiefly on two words, industry, and frugality: that is, waste neither time nor money, but make the best use of both. Without industry and frugality nothing will do, and with...

Revenue Management has become a conceptual buzzword in the hospitality industry over the last decade. Hundreds of companies and brands will tout the latest technology with bells and whistles “guaranteed” to produce a return on investment. In actuality, revenue...

As 2020 limps along towards the finish line, it is so easy to focus on the things that have gone wrong this year. A lot of things have been derailed in the hospitality industry. Loss of revenue, loss of staff, loss of time and a loss of spirit. The aspects that make...

I’m sitting here looking at my wall, it has a framed picture of my company’s core values. Oftentimes, the principles such as ‘Commitment’ & ‘Passion’ stand out. However, the words ‘ADAPTABLE/FLEXIBLE’ shine through today. I didn’t really think about the...

God Bless America! Having worked internationally and benefited greatly from global learning experiences, I say, with confidence that there is no better place to do business than right here in the USA despite its fallibilities. As CFO at Esperanto Developments, I write...

As a young person growing up under the roof of a hotel, cross training was a necessity on property. There was no ‘customer friendly’ way to get through a 3 to 11 shift without being able to nimbly transition to bell person, make-shift maintenance person or...

Dearest Guests, My name is ______. I am proudly your housekeeper and I love and respect the important work I do to make your stay a great one. Though I don’t often get the opportunity to interact with you as much as I’d like to, I know that when you walk into a room...