The One Big Thing Journey!

Ben Franklin proclaimed that "the way to wealth is as plain as the way to market. It depends chiefly on two words, industry, and frugality: that is, waste neither time nor money, but make the best use of both. Without industry and frugality nothing will do, and with...

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The Race for Revenue

The Race for Revenue

Revenue Management has become a conceptual buzzword in the hospitality industry over the last decade. Hundreds of companies and brands will tout the latest technology with bells and whistles “guaranteed” to produce a return on investment. In actuality, revenue...

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The Spirit Of Hospitality

The Spirit Of Hospitality

As 2020 limps along towards the finish line, it is so easy to focus on the things that have gone wrong this year. A lot of things have been derailed in the hospitality industry. Loss of revenue, loss of staff, loss of time and a loss of spirit. The aspects that make...

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Adaptability: The New Mantra For The Hospitality Industry?

Adaptability: The New Mantra For The Hospitality Industry?

I’m sitting here looking at my wall, it has a framed picture of my company’s core values. Oftentimes, the principles such as ‘Commitment’ & ‘Passion’ stand out. However, the words ‘ADAPTABLE/FLEXIBLE’ shine through today. I didn’t really think about the...

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Our PPP & EIDL Life Jackets Buckled On Tight

Our PPP & EIDL Life Jackets Buckled On Tight

God Bless America! Having worked internationally and benefited greatly from global learning experiences, I say, with confidence that there is no better place to do business than right here in the USA despite its fallibilities. As CFO at Esperanto Developments, I write...

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Cross Training- A Hotel Operations Win Win-Win

Cross Training- A Hotel Operations Win Win-Win

As a young person growing up under the roof of a hotel, cross training was a necessity on property. There was no ‘customer friendly’ way to get through a 3 to 11 shift without being able to nimbly transition to bell person, make-shift maintenance person or...

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Diary of a Housekeeper

Diary of a Housekeeper

Dearest Guests, My name is ______. I am proudly your housekeeper and I love and respect the important work I do to make your stay a great one. Though I don’t often get the opportunity to interact with you as much as I’d like to, I know that when you walk into a room...

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