Ben Franklin proclaimed that "the way to wealth is as plain as the way to market. It depends chiefly on two words, industry, and frugality: that is, waste neither time nor money, but make the best use of both. Without industry and frugality nothing will do, and with...

Revenue Management has become a conceptual buzzword in the hospitality industry over the last decade. Hundreds of companies and brands will tout the latest technology with bells and whistles “guaranteed” to produce a return on investment. In actuality, revenue...

As 2020 limps along towards the finish line, it is so easy to focus on the things that have gone wrong this year. A lot of things have been derailed in the hospitality industry. Loss of revenue, loss of staff, loss of time and a loss of spirit. The aspects that make...

I’m sitting here looking at my wall, it has a framed picture of my company’s core values. Oftentimes, the principles such as ‘Commitment’ & ‘Passion’ stand out. However, the words ‘ADAPTABLE/FLEXIBLE’ shine through today. I didn’t really think about the...

God Bless America! Having worked internationally and benefited greatly from global learning experiences, I say, with confidence that there is no better place to do business than right here in the USA despite its fallibilities. As CFO at Esperanto Developments, I write...

As a young person growing up under the roof of a hotel, cross training was a necessity on property. There was no ‘customer friendly’ way to get through a 3 to 11 shift without being able to nimbly transition to bell person, make-shift maintenance person or...

Dearest Guests, My name is ______. I am proudly your housekeeper and I love and respect the important work I do to make your stay a great one. Though I don’t often get the opportunity to interact with you as much as I’d like to, I know that when you walk into a room...