by esperanto | Sep 24, 2022 | Uncategorized
As a young person growing up under the roof of a hotel, cross training was a necessity on property. There was no ‘customer friendly’ way to get through a 3 to 11 shift without being able to nimbly transition to bell person, make-shift maintenance person or...
by esperanto | Sep 24, 2022 | Uncategorized
Dearest Guests, My name is ______. I am proudly your housekeeper and I love and respect the important work I do to make your stay a great one. Though I don’t often get the opportunity to interact with you as much as I’d like to, I know that when you walk into a room...
by esperanto | Sep 24, 2022 | Uncategorized
Failing to plan is planning to fail. Why is this adage so incredibly irritating? Because it is true. In general, truth tends to make people uncomfortable. When we are uncomfortable, we either ignore the source, or adapt to it. We fail to plan for numerous reasons;...
by esperanto | Sep 24, 2022 | Uncategorized
January is the time of year when companies are eager and perhaps overly zealous about setting goals. While intentions and motivation are ripe during this season often goals go from ripe to rot by the time Spring rolls around. So how can you make goal setting a part of...
by esperanto | Sep 24, 2022 | Uncategorized
For decades’ companies have experimented with a myriad of employee assessment models. Some assessments fit better than others albeit most formal assessments are often prolonged and too corrective action oriented. Furthermore, formal assessments often take place after...
by esperanto | Sep 24, 2022 | Uncategorized
The iconic Fairmont Hotel in Dallas, TX was John’s foray into the world of hospitality. With its grand presence, his first encounters in the industry were second to none. Made possible through the work-study program at Jefferson Magnet school in Dallas, John clenched...
